BOC250 Compact Bluetooth Speaker (10W)

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BOC250 Compact Bluetooth Speaker (10W) User Manual(English）

BOC250 Compact Bluetooth Speaker (10W) User Manual(Spanish）

 

 

FAQ

Q1: What should I do if the speaker overheats or malfunctions in high-temperature environments?
A1:
We are very sorry that you had a bad shopping experience. You can try the following steps:

  1. Do not use the speaker in high-temperature environments.

  2. Disconnect the charger, turn off the speaker, and wait for it to cool down before using it again.

Q2: What should I do if there is no sound from the speaker?
A2:
We are very sorry that you had a bad shopping experience. You can try the following steps:

  1. Turn off the speaker and then turn it back on.

  2. Disconnect the 3.5mm audio cable.

  3. Remove the TF card.

  4. Remove the USB drive.
    Then reconnect and check for sound again.

Q3: The speaker doesn’t play music from USB/TF. What should I check?
A3:
We are very sorry that you had a bad shopping experience. You can try the following steps:

  1. Only MP3 and WMA formats are supported.

  2. Only USB drives and TF cards with capacities up to 64GB are supported.

  3. If there are many files or large capacity, please wait while the speaker loads the content.

Q4: Why can’t the speaker turn on?
A4:
We are very sorry that you had a bad shopping experience. You can try the following steps:

  1. Make sure the speaker has power and press and hold the power button in the center of the panel for 3 seconds.

  2. Charge the speaker for one hour, then try turning it on again.

  3. Disconnect the 3.5mm cable, TF card, and USB drive before retrying.

Q5: The speaker won't connect via Bluetooth. What can I do?
A5:
We are very sorry that you had a bad shopping experience. You can try the following steps:

  1. Make sure the speaker is powered on and in Bluetooth mode.

  2. Ensure your phone’s Bluetooth is on.

  3. Keep your phone within 0.5 meters when pairing.

  4. Unplug any USB, TF card, or 3.5mm cable, then reboot the speaker.

  5. Avoid interference or obstacles near the speaker.

Q6: The sound quality is poor or low. What should I do?
A6:
We are very sorry that you had a bad shopping experience. You can try the following steps:

  1. Change the device’s music player.

  2. Adjust the speaker’s volume.

  3. Avoid placing objects too close to the speaker.

  4. Place the speaker on a solid surface.

Q7: The speaker is not detected by my phone or computer. What can I do?
A7:
We are very sorry that you had a bad shopping experience. You can try the following steps:

  1. Unplug and reconnect the cable.

  2. Make sure the audio output port on the device is set correctly.

  3. For desktop PCs, use the rear port instead of the front.

  4. Restart the media player and try again.

Q8: Why is the battery life shorter than expected?
A8:
We are very sorry that you had a bad shopping experience. You can try the following steps:

  1. Use the speaker after fully charging it (red light turns off).

  2. Try using a different charging adapter.

  3. Playback time varies depending on volume level and content played.